Shipping Options

Collectors Coins & Jewelry will gladly pay for free shipping for every order valued over $100 via UPS or USPS depending on the order. However, should you return an item, the buyer will meet cost of shipping. Every item shipped out of our stores is fully insured. We also ship to APO or FPO paypal confirmed address. Delivery time is 2 to 3 business days.

You will receive a shipping tracking number via email when your order is shipped from our stores. Parcel tracking info is available online at UPS.com. United States Postal Service shipments can be tracked here at USPS.com.

Returns

Customer pays return shipping charges for items. As courtesy we request that you contact us prior to returning an item. We will not accept defective or damaged.

Insurance

Collectors Coins & Jewelry provides insurance coverage for every item we ship out.

International Shipping

Online Payment

International orders can be processed online and paid with Visa, MasterCard, or American Express. Unlike our competitors we offer free processing fee for all International orders containing an international shipping address.

Verification

All online international orders are verified vis paypal payment system to accommodate our International cardholders. Please note that your order may be subject to additional verification of address. If more information is needed, you will be contacted by a customer service representative shortly. You will receive a second email as soon as your order has been verified and processed. To expedite the processing of your order, please be available at the phone number or email address you provided so that we are able to contact you. If our verification department is unable to reach you, your order may be delayed. If your order is not approved you will be notified of your cancelled order status via email.

Wire Transfer Payment

In addition to credit card payments, Collectors Coins & Jewelry also accepts international orders via wire transfer. Wire transfer orders must be submitted via email and processed manually. When sending Collectors Coins & Jewelry an international wire transfer payment, please email us for Bank Wire Transfer instructions. Collectors Coins & Jewelry will email you a list of wire transfer instructions after an invoice is generated in our system, and an order total is confirmed.

Duty and Shipping

Most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details. All APO/FPO addressed packages will ship via USPS. The average International order takes up to 1 week for delivery. To calculate the shipping rate for your order, please refer to the shipping chart below. Oversize and/or high value orders may require additional shipping charges.

Shipping Problems

If an International order is received damaged or not received at all, an insurance claim must be initiated and finalized before customer compensation or product replacement is executed by Collectors Coins & Jewelry. If the item is received damaged, please contact Collectors Coins & Jewelry within five business days of delivery to conduct a claim. Please hold onto your shipping box as our insurance company may want to inspect it. If the item is not received at all we are required to wait 45 days after the shipment date to conduct an insurance claim.

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